Responsible Gaming

Responsible gaming is essential for ensuring gambling remains a conscious, enjoyable form of entertainment. At ilucki, accessible exclusively via iluckiz.com, we are committed to providing you with ongoing support, clear information, and robust protection tools to promote informed and safe play at all times.

Risk Awareness

OBSERVE: AU law emphasizes the need to inform players about potential signs of risky play and safeguards against problem gambling.
EXPAND: Responsible gambling standards require that all players are made aware of behavioral indicators, with self-assessment options.
REFLECT: ilucki at iluckiz.com provides the following risk awareness guide to promote early detection and player self-evaluation.

Recognising Problem Gambling

Excessive Time or Money: Frequently wagering more than intended, or continuing play despite consecutive losses.
Preoccupation: Persistent thoughts about gambling, even when not actively playing on iluckiz.com.
Chasing Losses: Attempting to recover previous losses by increasing deposit amounts or time spent gambling.
Neglect of Responsibilities: Ignoring work, family, or social obligations due to gambling activities.
Borrowing to Gamble: Taking on debt or selling assets to fund play.

Self-Assessment Test

Reflect honestly on the following statements:

Do you often gamble longer than planned at iluckiz.com?
Have you ever tried to hide your gambling activity from family or friends?
Do you feel restless or irritable when trying to cut back on gambling?
Are you gambling with money meant for essential expenses?
Do you feel the need to increase stakes to get the same excitement?

If you answered "Yes" to two or more questions, consider seeking advice using the resources below.

Regional Compliance Note: This risk awareness section is in accordance with the Australian Interactive Gambling Act 2001 (Cth) guidance and responsible gambling codes.

Limits & Tools

OBSERVE: AU regulations require all operators to offer player protection tools, including deposit, session, and time-out limits.
EXPAND: ilucki at iluckiz.com enables you to control your gambling activity through intuitive limit-setting interfaces.
REFLECT: The following instructions detail effective use of all available player protection tools.

Setting Deposit Limits

Log in to your iluckiz.com account and navigate to the "Responsible Gaming" section within your personal account dashboard.
Select "Deposit Limits" and choose your preferred period: daily, weekly, or monthly.
Enter your maximum deposit amount for the selected period (e.g., AUD 100 per week), and confirm your choice.
Limits will apply immediately and cannot be increased before the pre-selected timeframe expires, in accordance with AU best practices.

Session Time Limits & Break ("Time-Out") Options

Access the "Session Time Limits" within the "Responsible Gaming" panel in your iluckiz.com profile.
Set a maximum session duration (e.g., 60 minutes). A notification will prompt you when your allotted time ends.
To take a break, use the "Time-Out" tool to suspend account access for 24, 48, or 72 hours. Confirm your choice; your account will be inaccessible for the chosen period, and you will be unable to make deposits or initiate gameplay.

Legal Obligation: All limits and time-outs comply with AU regulatory requirements and are enforced to prevent circumvention. Decreases to limits are applied instantly, whereas increases follow a mandatory cooling-off period.

Regional Compliance Note: All tools reflect the Australian National Consumer Protection Framework for Online Wagering (2025 update).

Self-Exclusion

OBSERVE: Self-exclusion is a legally required player protection measure under Australian law.
EXPAND: Operators must provide prompt, straightforward self-exclusion options and details of effects.
REFLECT: ilucki at iluckiz.com empowers you to exclude yourself with full transparency and safeguards.

How to Self-Exclude

Log into your iluckiz.com account and select the "Responsible Gaming" tab.
Go to the "Self-Exclusion" section. Choose your desired exclusion period: from 6 months up to a permanent (lifetime) option.
Confirm your decision. You will then receive an email from [email protected] confirming your self-exclusion status.
For assistance, contact our responsible gaming team at [email protected].

Consequences of Self-Exclusion

Your iluckiz.com account will be immediately suspended; login, wagering, and account management will be inaccessible for the full exclusion duration.
Pending withdrawals may be processed in accordance with our Withdrawal Policy, subject to verification.
During exclusion, any attempt to reopen the account will be denied. For lifetime exclusion, your account will be closed permanently, and no marketing communications will be sent.
Refund requests must be made in writing to [email protected] and are subject to review under AU consumer protection law (including regulatory reporting requirements).

Legal Protections: iluckiz.com reserves the right to enforce self-exclusion across associated brands (as operated by Dama N.V.) to enhance player safety.

Regional Compliance Note: Self-exclusion procedures align with the Australian National Consumer Protection Framework and relevant state/territory regulatory obligations (2025 standards).

Support Resources

OBSERVE: AU legal and industry standards require clear signposting to independent support organizations.
EXPAND: Resources should be local, national, and international, with precise descriptions and direct links.
REFLECT: ilucki at iluckiz.com provides access to the following specialist support organizations:

Gambling Help Online (Australia):
gamblinghelponline.org.au | Helpline: 1800 858 858
Free, confidential counseling and self-help resources 24/7 for Australian residents.
GamCare (UK/EU):
gamcare.org.uk
Offers information, support, and live chat services for anyone affected by gambling harms.
Gamblers Anonymous (Worldwide):
gamblersanonymous.org
International peer-support meetings assisting recovery and providing ongoing community support.
National Debt Helpline (AU):
ndh.org.au | Tel: 1800 007 007
Free financial counseling and advice for gamblers and affected family members.
Helplink Mental Health (Australia):
helplink.org.au
Offers online support and counseling, including for gambling-related issues.

All organizations are independent of iluckiz.com. Contact information is accurate as of January 2025.

Help for Family

OBSERVE: Effective harm minimization includes family and affected others.
EXPAND: Support for families must include practical advice, engagement strategies, and referrals.
REFLECT: ilucki at iluckiz.com aims to empower families with the following guidance and resources:

Open Dialogue: Approach your loved one without judgment. Express concerns using specific behaviors (e.g., financial issues, mood changes), not accusations.
Engagement: Offer to assist them in seeking professional help or using iluckiz.com's responsible gaming tools. Reiterate that seeking help is a strength, not a weakness.
Support Groups: Join networks such as the Gambling Help Online Forum (AU) or Gamblers Anonymous Family Groups for shared experiences and group counseling.
Next Steps: Consider arranging appointments with a registered psychotherapist or financial counselor, and use national hotlines such as 1800 858 858 for immediate assistance.

All information provided adheres to AU Family and Community Services' guidance (2025).

Operator's Commitment

OBSERVE: Australian law requires active monitoring of player behavior for risk indicators.
EXPAND: ilucki at iluckiz.com must deploy automated and manual procedures to identify, warn, and support at-risk players.
REFLECT: The following measures ensure our commitment to player wellbeing and regulatory compliance:

Behavioral Analysis: Automated systems monitor for patterns such as rapidly increasing deposits, repeated failed deposit attempts, and extended gaming sessions.
Proactive Warnings: Players exhibiting risk indicators will receive in-account notifications and email alerts regarding available limits, self-exclusion, and support options.
Direct Contact: If consistent high-risk behavior is observed (e.g., multiple limit increases, signs of financial harm), our Responsible Gaming team may initiate confidential contact via your registered email address on iluckiz.com to recommend assistance or intervention.
Internal Review: All flagged accounts undergo timely review in accordance with the internal Responsible Gambling Policy, and may trigger temporary account limitations in line with AU's harm minimization standards.

Protective Clause: All data analysis is conducted in accordance with AU privacy legislation and iluckiz.com's Privacy Policy to protect user confidentiality.

Regional Compliance Note: iluckiz.com's procedures fully implement the Gambling Harm Minimisation Act (Cth, 2025) and all applicable state/territory guidelines.

Updates

OBSERVE: Continuous legal and process updates are required to ensure transparency.
EXPAND: Operators must notify players promptly and clearly of substantive page changes.
REFLECT: ilucki at iluckiz.com maintains current policy disclosures as follows:

Email Notification: All significant revisions to responsible gaming measures or player terms will be communicated to registered users via their nominated email.
Website Banner: Notices regarding critical updates will be displayed prominently on the iluckiz.com homepage and account dashboard.
Version Tracking: The latest update to this Responsible Gaming page: 31 January 2025.

Contact & Feedback

OBSERVE: AU law requires that all communication channels for responsible gaming are clear, direct, and accessible.
EXPAND: Contact details should connect players directly with knowledgeable and authorized staff for support.
REFLECT: ilucki at iluckiz.com offers the following official channels for all responsible gaming matters:

Email (Responsible Gaming Department): [email protected]
General Enquiries: [email protected]

To request support with self-control measures, lodge feedback, or obtain more information regarding our responsible gaming procedures at iluckiz.com, please email us at [email protected] or use the communication forms available within your account dashboard after secure login.

Legal Notice: All communications will be treated confidentially, with responses provided by authorized iluckiz.com staff as per our Responsible Gaming Policy (2025).