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Terms & Conditions

These Terms govern your relationship with the operator of ilucki at iluckiz.com, defining your rights, obligations, and the conditions of use. Effective as of 1 January 2025.

Definitions

OBSERVE: Precise clarification of all principal terminology as used throughout this document.

  • Operator: Dama N.V., company registration number 152125, with registered address at Julianaplein 36, Willemstad, Curaçao, conducting business exclusively through iluckiz.com.
  • User/Player: Any individual registering an account and participating in gambling or related activities through iluckiz.com from Australia.
  • Account: The personal and exclusive user profile created on iluckiz.com for the purpose of gambling or using related services.
  • Bet: Any stake, wager, or participation submitted by the User in games of chance or skill featured on iluckiz.com.
  • Bonus: Promotional credits or free spins provided by the Operator under specific conditions, subject to additional requirements and restrictions.
  • Wager: The act of staking a bet using real or bonus funds in any eligible game on iluckiz.com.
  • Game: Any casino game, slot, live casino table, or event accessible via iluckiz.com.

EXPAND: All definitions are constructed to include jurisdictional requirements and align with AU gambling legislation for clarity and enforceability.

REFLECT: These terms ensure legal transparency and user understanding of all critical contractual concepts.

Account Registration

OBSERVE: Identify all procedural and legal prerequisites for user account creation in alignment with AU and Curaçao regulations.

  1. Age Requirement: Users must be at least 18 years old to register and participate. The Operator reserves the right to request proof of age and refuse access where minor status is suspected.
  2. Registration Process: Users must complete the online form on iluckiz.com, providing accurate personal details, email address, and a unique password. Account activation requires email verification.
  3. KYC (Know Your Customer) and Verification: To comply with anti-money laundering and responsible gambling requirements under AU law, Users may be required to provide government-issued identification and proof of address (e.g., utility bill issued within the last 3 months).
  4. User Data Obligations: Users are obligated to maintain truthfulness and accuracy of all submitted data. The Operator disclaims liability for consequences arising from false or misleading details.
  5. Password Security: Users must ensure confidentiality of their login credentials and notify [email protected] immediately upon suspecting any unauthorised access.

REFLECT: Registration procedures integrate legitimate AU compliance and responsible gambling standards, with robust identity verification and user data safeguards.

Regional Compliance Note: Account creation is void where prohibited. Accounts may be suspended or terminated if age or identity misrepresentation is detected.

Betting & Gameplay Rules

OBSERVE: Detail comprehensive rules for placing bets and user conduct, with specific provisions reflecting AU best practices.

Betting Parameters & Process

  • Minimum/Maximum Bets: Each game on iluckiz.com specifies its minimum and maximum bet limits. Details are displayed within the relevant game interface.
  • Bet Placement: Only confirmed bets are valid. Once placed, bets are typically final and binding, subject to the specific game's rules regarding cancellation or error correction.
  • Bet Cancellation & Modification: Bets may not generally be cancelled or modified after submission. Exceptions apply exclusively in the case of demonstrable technical failure or operator error, as assessed by iluckiz.com support.

User Behaviour & Conduct

  • Prohibited Conduct: Insulting, abusive, harassing, or fraudulent behaviour in any chat or live casino setting is strictly forbidden. Violations may result in immediate exclusion.
  • Fraud Prevention: Any attempt at cheating, collusion, or exploitation of system weaknesses constitutes grounds for summary account termination and forfeiture of winnings.

REFLECT: These rules directly implement anti-fraud obligations and fair play provisions, as required under AU standards and curated by the Operator's regulatory obligations.

Regional Compliance Note: Operator is obliged under AU law to monitor gaming integrity and enforce exclusion of users in breach of conduct policies.

Bonus Terms

OBSERVE: Establish robust policies for bonus activation, use, wagering, and eligibility, incorporating AU legal requirements regarding promotional fairness.

Bonus Activation & Wagering

  • Eligibility & Activation: Bonuses on iluckiz.com are available only to registered Users who comply with offer-specific criteria as detailed per promotion. Each bonus must be claimed in accordance with its unique terms before 31 December 2025, unless otherwise stated.
  • Wagering Requirements: All bonuses are subject to a wagering requirement of 40x, unless specified otherwise. The wagering requirement must be fulfilled within 14 days of bonus crediting, else bonus and derived winnings will be forfeited.

Prohibitions & Combinatorial Policy

  • Prohibited Actions: Use of fraudulent tactics, exploitative betting patterns (such as low-margin betting or bonus abuse), and participation in excluded games while wagering a bonus is strictly forbidden.
  • Non-Combination of Offers: Unless expressly permitted, only one active bonus is permitted per User at any given time. Simultaneous participation in multiple promotions is prohibited.

REFLECT: These clauses ensure transparency, adherence to AU responsible gambling guidelines, and mitigate risks of promotional abuse.

Regional Compliance Note: AU standards require bonus terms be clear, fair, and prominently disclosed within all promotional materials.

Payments & Withdrawals

OBSERVE: Detail all accepted payment methods, transaction parameters, associated costs, and refund protocols in accordance with AU regulations and Curaçao licensing standards.

  1. Payment Methods: iluckiz.com accepts deposits and withdrawals via credit/debit cards, e-wallets, and selected cryptocurrencies, as listed on the cashier page. Availability may vary by User location and method.
  2. Deposit & Withdrawal Limits: Minimum deposit amount per transaction is AUD 20; minimum withdrawal is AUD 40. Maximum withdrawal cap is AUD 10,000 per month, subject to review and exceptions for verified Users.
  3. Fees & Processing Times: Standard transactions are free of Operator-imposed charges, but intermediary banks or payment providers may impose their own fees. Deposits are processed instantly; withdrawals require up to 48 hours for operator approval, with additional time depending on method.
  4. KYC & Security: All withdrawal requests are subject to prior completion of identity verification (KYC), as required by anti-money laundering laws. Failure to comply may result in delays or refusal.
  5. Refund Conditions: Refunds of deposits, bets, or bonuses are only possible where technical or legal errors have demonstrably occurred, or as required by applicable AU law. Disputes are resolved per the procedures in "Governing Law & Jurisdiction".

REFLECT: Procedures are designed to fulfil AU anti-money laundering and consumer protection obligations, while maintaining secure and efficient payment practices for Users.

Regional Compliance Note: All financial transactions are audited in accordance with AU legal standards and the responsible gaming code of practice.

Limitation of Liability

OBSERVE: Clearly express the operator's legal responsibilities and the extent of their exclusion, fulfilling AU consumer and online gaming codes.

  1. Operator Obligations: iluckiz.com commits to providing a secure and fair environment, ensuring all outcomes are generated by properly audited random number generators and game software.
  2. Exclusions: The Operator shall not be liable for losses or damages arising from technical malfunctions, interruptions, delays, or failures caused by third-party providers, internet issues, or force majeure events.
  3. Compensation Limit: In all events, the Operator's maximum liability to any User shall not exceed the lesser of (a) the amount of the relevant bet or (b) AUD 1,000, except where AU law explicitly requires greater compensation.

REFLECT: This section balances fair consumer protection with operator risk management, complying with local statutory minimums and industry best practices.

Regional Compliance Note: Nothing in this section restricts statutory rights available to Australian consumers under local law.

Intellectual Property Rights

OBSERVE: Affirm all applicable copyright and IP restrictions regarding the website, content, and technology used by iluckiz.com.

  • Copyright Notice: All content, trademarks, graphics, and software available through iluckiz.com are the exclusive property of the Operator or its licensors, protected by international copyright law.
  • Prohibited Use: Copying, reproducing, distributing, transmitting, or otherwise commercialising any content or technology from iluckiz.com without written consent from the Operator is strictly prohibited.

REFLECT: These provisions secure the Operator's proprietary assets and clarify restrictions on all forms of intellectual property.

Privacy & Data Protection

OBSERVE: Reference and summarise applicable privacy policies regarding information collection and handling.

  • Data Processing: User data collected through iluckiz.com is processed in accordance with the Operator's Privacy Policy and all relevant privacy statutes, including Australian Privacy Principles as applicable.
  • Policy Reference: For details on handling of personal data, Users should review the full Privacy Policy on iluckiz.com.

REFLECT: This summary ensures legal awareness and directs Users to comprehensive privacy information.

Changes to Terms

OBSERVE: Formalise the process for amending, updating, or notifying Users of changes to these Terms.

  1. Update Procedure: iluckiz.com reserves the right to amend these Terms at any time. Material changes will be communicated to Users via email (as registered) and a prominent banner notification on the site.
  2. User Rights: If a User disagrees with any amendments, they must discontinue use of iluckiz.com and may request account closure with withdrawal of available, cleared funds.
  3. Effective Date: All changes take effect from the date specified. Updated Terms will be available on iluckiz.com at all times.

REFLECT: Change management is structured in accordance with AU consumer and online service transparency requirements.

Termination & Suspension

OBSERVE: Specify lawful grounds and procedures for account suspension, termination, and resolution of financial balances, with special care for user notification obligations.

  1. Grounds for Suspension/Termination: The Operator may immediately suspend or terminate accounts for breach of these Terms, suspected fraud, provision of false details, violation of legal or responsible gambling requirements, or upon law enforcement request.
  2. Notification Procedure: Users will be notified via their registered email of the reason for suspension or closure, with clear instructions on any rights of appeal or required further information.
  3. Refund and Withdrawal: Subject to verification, Users are entitled to withdraw cleared account balances, less any sums owed to the Operator, unless otherwise prohibited by law or regulatory restriction.

REFLECT: This policy safeguards funds and procedural transparency, consistent with AU regulatory standards and dispute minimisation principles.

Governing Law & Jurisdiction

OBSERVE: Declare applicable legal regime and dispute settlement methods regarding the operation of iluckiz.com for AU users.

  • Applicable Law: These Terms are governed, to the extent permitted, by the laws of Curaçao and, in relation to consumers residing in Australia, by mandatory provisions of Australian law.
  • Dispute Resolution: In the event of a dispute, parties shall first seek amicable settlement through iluckiz.com customer support. Should resolution fail, Users may refer the matter to the Curaçao eGaming authority or to arbitration as per Curaçao regulations. Users residing in AU may also access statutory dispute resolution options provided under Australian consumer law.

REFLECT: Section ensures recognition of cross-jurisdictional legal applicability and provides accessible, multi-stage dispute resolution frameworks for Users.

Contact Information

OBSERVE: Direct provision of all pertinent support and legal contacts in full compliance with corporate data disclosure obligations.

All correspondence will be handled in English. If you require further information about these Terms or wish to exercise your legal rights, please contact the relevant department as specified above.

REFLECT: Comprehensive accessibility and transparency are ensured in accordance with AU and international best practice for online gambling operators.